Privacy Notice

About this notice

This notice describes how Latch & Lodge handles information from this website's public forms, resource requests, account signup and recovery, newsletter signup, and public chat API. A separate written agreement may describe additional information handling for a specific project or portal account.

Information you submit

Depending on the feature you use, you may submit:

• Your name, email address, and phone number
• Property type, property location, and other property details
• Inquiry messages
• Newsletter signup details
• The resource you request or download
• Messages submitted directly to the public chat API
• For account signup: your selected role and password, which is stored as a one-way hash rather than as the password you entered

Enter a password only in the dedicated account password fields. Please do not include passwords, access codes, payment card details, or other sensitive information in contact, resource-request, newsletter, or chat fields.

Information recorded by the site

Our public intake and chat systems can record an IP address, browser or device user agent, submission source, session identifier, timestamps, and chat history. These details support rate limits, duplicate-safe submissions, troubleshooting, and an internal record of the request.

How we use this information

• Save and review an inquiry or requested resource
• Send the request to configured internal recipients for follow-up
• Send confirmations, requested resources, or newsletter messages by email
• Generate a response in the website chat
• Operate, secure, and troubleshoot the website
• Maintain an internal record of requests and follow-up
• Create and secure portal accounts, owner profiles when selected, activity records, verification tokens, and password-reset tokens

Providers and recipients

Website and database providers process information needed to host the site and save submitted records. Resend processes outbound email, including inquiry notifications, confirmations, requested-resource messages, account verification and recovery messages, and newsletter welcome messages. Configured internal recipients receive inquiry and resource-request notices.

The public site does not currently show a chat message field or newsletter signup form. The public resource-request, newsletter, and chat API endpoints remain reachable directly. The resource-request endpoint accepts the contact and resource details listed above and records the request and available network and browser details. If the chat API is used directly, the current message and up to six recent chat messages are sent to OpenAI with instructions used to generate a reply. The resulting conversation is also saved in our database with its session identifier and available network and browser details.

The public site serves its bundled font files from the same website deployment rather than requesting those files from Google.

Cookies, analytics, and diagnostics

Google Tag Manager and Sentry are not currently configured on the production site. A normal public-homepage check on October 5, 2026 found no cookies, local storage, or session storage set by the site. Hosting and service providers may still maintain server logs, and the submission systems record the technical details described above.

Retention and deletion

Public inquiries, resource requests, account and profile records, activity records, verification and recovery tokens, newsletter records, and chat transcripts remain in the database until an authorized administrator deletes them, they expire where an expiry is configured, or a retention process is implemented. We do not currently promise deletion by a fixed date. Copies in email systems, provider logs, exports, or backups may follow separate provider and administrative controls.

Your choices and questions

You can choose not to use a public form or chat and can contact us by another published channel. To ask about a submitted record, request a correction or deletion review, or ask us to stop newsletter messages, email info@latchandlodge.com. We will review the request against the records we can identify and any obligations that apply.

Changes to this notice

We may revise this notice as the website, providers, or information practices change. The date above identifies the version shown on this page.